Problem Statement


Parker Chauffeurs was growing their fleet and client base rapidly. They quickly needed a web-based eCommerce and operations management solution to deliver on their customer delight proposition.

Solution Overview


NCompass came up with a custom application designed to enable efficient fleet tracking. The solution used the G-Maps API much before it became a norm in applications. The client had a fleet of more than 100 cars. The scope included:

  • Live tracking & route mapping
  • Bookings & appointments
  • Reminders & confirmations
  • Waits, cancellations, invoicing & refunds
  • Driver assignment and scheduling
  • Custom payment plans
  • Loyalty programs
  • Customer preference system
  • Feedback management

Outcome


The application enabled 360° visibility of bookings, chauffeur locations and the fleet availability. Car bookings, driver assignments based on time sheets and current location and billing estimates were made possible. This optimised resource utilisation, improved operations efficiency and helped business scale-up operations, while also paving the way for customer delight.